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    What are the payment methods? Once the items with the amount to be paid have been confirmed, you must accept the general terms and conditions to be redirected to the payment page. We accept Visa, Mastercard, American Express, PayPal and Cash on Delivery (+ € 8). Is it safe to shop online? Danilo Buglione takes your online safety very seriously. No information is transmitted without the use of encryption technology to ensure the security of personal and payment information. Protecting your personal information is a top priority for us. All orders are transmitted using SSL (Secure Sockets Layer) encryption protocols and other security measures. What are CVC / CVV / CID codes? The security code (CVC / CVV / CID) is an additional security code, consisting of 3 or 4 numbers, printed (not embossed) on the front or back of the credit card. This is an additional security measure that ensures that whoever enters the credit card code must also be physically in possession of it. When is payment charged? Once authorized, the payment is debited immediately and you will receive an email confirmation of the successful conclusion of the order. Only paid orders are processed. In the event of any unsuccessful transactions, you will not be charged any costs thereafter.
    What is the status of my order? You will receive an email notification during the different shipping phases of the order. If you have an account, you can log in and check the status of your order by clicking on "My orders" When will my order be shipped? We try to ship orders within 48 hours of their transmission, excluding weekends and holidays. Once an order has been shipped, you will receive by email a tracking number to follow its path until delivery to the address you have indicated. Can I change my address? We are sorry but unfortunately it is not possible to change a delivery address once the order has been shipped. Also remember that we will not re-ship if you are unable to collect your order. How can I track my order? Once an order is shipped, you will receive an email with a tracking number that allows you to follow its path until delivery to the address you indicated. If you have any further questions or issues relating to the shipment of your orders, please contact our Customer Service. When is my order delivered? Purchases are delivered in 2 - 5 working days. For our shipments we rely on GLS. If you are not present at the time of delivery, the courier will leave a notification note with the methods to collect the goods or will try to make 2 new delivery attempts. What are the shipping costs? Shipping is free. What can I do if I have a problem with my order? If you receive an unsorted item or if your order is not complete, please contact our Customer Service. When you contact us, we ask you to provide us with as many details as possible, including any specific order numbers.
    How can I return an item? Right of Withdrawal_ d04a07d8-9cd1-3239-9149-20813d6c673b_ If, for any reason, you wish to return what you purchased online, you can return unused items within 15 days from the date you received them. This is called the "grace period". However, please note that our garments cannot be returned if they are not labeled, washed or worn several times. In addition, we must receive returned items within the 15 day grace period. Return for Size Change The return takes place free of charge and is assisted by one of our collaborators who will provide you, via email, with the instructions to follow to correctly perform the return procedure. Once the latter has been completed, you will be able to notify us of the new size requested as a replacement. The replacement is subject to the momentary availability of the requested items. Return for Refund If you do not want to make a size change, you can request a refund, even partial, of the purchased order. Once the return procedure has been completed, we will refund the amount paid for the item (including shipping costs), without any delay and no later than 14 days after receiving the communication of your wish to receive a refund for the purchase made. Keep in mind that we must have received the item or that you will be able to prove that you have returned it. If you have chosen for the return a shipping method other than the standard delivery used by Danilo Buglione, we will not refund the extra costs that will arise. Unless a different method has been explicitly agreed, we will refund you with the same payment method used for the purchase. In any case, the reimbursement will be made without additional charges. ​ Have you received my return? As soon as a return arrives at our warehouse, we will immediately notify you by email. Remember that the return process takes some time. The size change or refund takes place within 14 working days. Try the articles During the 15-day grace period, you can use the product, in the manner necessary to establish the nature, characteristics and function of the item in the same way you would do in-store tests. For example, you can try on the article, but don't wear it when you go out. If you return an item after having damaged it, washed it, after having removed the labels, if the item is incomplete or shows signs of wear that testify to its continued use compared to what was previously described, it is possible that Danilo Buglione will invalidate the possible procedure of Return for Size Change and Refund. Defective items In addition to the right of withdrawal, by law you are entitled to an adequate product, or what in legal terms is defined as "a product compliant with what was agreed". If not, you would have (depending on the circumstances) the right to change the item or to obtain a full refund. If you need to make a complaint about a product purchased online, contact customer support. Please provide all the necessary information, including, preferably, the order number in question. Complaints Danilo Buglione is committed to providing high quality products and services. If, for some reason, you need to file a complaint, you can contact us by email or by phone via whatsapp E-mail: Cell. +39 392 52 07 379 (from Monday to Friday 9.30 - 13.30)
    Do I need to have a personal account to place an online order? No, to place an order on our online store it is not necessary to have a personal account. However, registering allows you to view your order history and check the status of orders in progress. Creating a personal account is easy and can also be done at checkout. I can't remember my password or won't allow me access If you have forgotten your password, you can request a new one by clicking on "Forgot Password" on the login page. By entering your email address, you will automatically receive a new password. If you continue to have problems accessing your personal account, please contact our Customer Service. Can I change my order? Unfortunately we cannot change an order once it has been sent to us. This applies to sizes and colors of a garment, to delete an item or to change the delivery address. Of course, you have the right to completely cancel an order; If you want to cancel an order, please contact our Customer Service.
    To find out all the information about our sizes and fit, visit the section of our website '' size guide ' '
    PRODUCT Where can I find more information about the products? The detail page of the individual products contains more information on the fabrics and their composition. If you have any further questions, please contact Customer Service. How can I find out if a product is available? Our seasonal collections are limited in number, so it is possible that some products will run out during the season. If the size or color you are interested in does not appear on the details page, it is no longer available. Does the indicated price already include VAT? The price shown in our online shop is inclusive of VAT at 22%. TECHNICAL PROBLEMS I am having difficulty with the payment procedure If you have difficulty making the payment, there may be various reasons. If you have any further problems or difficulties related to the payment process, please contact our Customer Service. There is an error in the online store Our online shop should always be operational. However, if you encounter an error, we would be grateful if you would like to report it to us by contacting Customer Service. DEFECTIVE ITEM I have received a defective item from the online store It is good practice to check Danilo Buglione products immediately after receipt to verify the absence of defects. If you believe that an item is defective, please notify us immediately by contacting our Customer Service, describing the defect and possibly attaching photos to your message. Please note that any claims for defects or damage to the item must be submitted within 14 working days of receipt.
    Privacy Policy Danilo Buglione is seriously committed to protecting your privacy and therefore does not distribute, sell or rent the personal information you transmit to us. To find out more, you can check our Privacy Policy
    How can I subscribe to your newsletter? Subscribing to our newsletter is very simple: you can do it from our website, in the lower part and you will receive a preview of the latest news from Danilo Buglione. How often does the newsletter arrive? One week later, you will receive our newsletter, with the latest news in terms of collections, suggestions and events by Danilo Buglione. How can I unsubscribe from the newsletter? If you change your mind, you can unsubscribe at any time by clicking 'unsubscribe' at the bottom of the newsletter.
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