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Con noi, nessun problema!
What are the payment methods?
Once the items with the amount to be paid have been confirmed, you must accept the general terms and conditions to be redirected to the payment page. We accept Visa, Mastercard, American Express, PayPal and Cash on Delivery (+ € 8).
Is it safe to shop online?
Danilo Buglione takes your online safety very seriously. No information is transmitted without the use of encryption technology to ensure the security of personal and payment information. Protecting your personal information is a top priority for us. All orders are transmitted using SSL (Secure Sockets Layer) encryption protocols and other security measures.
What are CVC / CVV / CID codes?
The security code (CVC / CVV / CID) is an additional security code, consisting of 3 or 4 numbers, printed (not embossed) on the front or back of the credit card. This is an additional security measure that ensures that whoever enters the credit card code must also be physically in possession of it.
When is payment charged? Once authorized, the payment is debited immediately and you will receive an email confirmation of the successful conclusion of the order. Only paid orders are processed. In the event of any unsuccessful transactions, you will not be charged any costs thereafter.
What is the status of my order?
You will receive an email notification during the different shipping phases of the order. If you have an account, you can log in and check the status of your order by clicking on "My orders"
When will my order be shipped?
We try to ship orders within 48 hours of their transmission, excluding weekends and holidays. Once an order has been shipped, you will receive by email a tracking number to follow its path until delivery to the address you have indicated.
Can I change my address?
We are sorry but unfortunately it is not possible to change a delivery address once the order has been shipped. Also remember that we will not re-ship if you are unable to collect your order.
How can I track my order?
Once an order is shipped, you will receive an email with a tracking number that allows you to follow its path until delivery to the address you indicated. If you have any further questions or issues relating to the shipment of your orders, please contact our Customer Service.
When is my order delivered?
Purchases are delivered in 2 - 5 working days. For our shipments we rely on GLS. If you are not present at the time of delivery, the courier will leave a notification note with the methods to collect the goods or will try to make 2 new delivery attempts.
What are the shipping costs?
Shipping is free.
What can I do if I have a problem with my order?
If you receive an unsorted item or if your order is not complete, please contact our Customer Service. When you contact us, we ask you to provide us with as many details as possible, including any specific order numbers.
Do I need to have a personal account to place an online order?
No, to place an order on our online store it is not necessary to have a personal account. However, registering allows you to view your order history and check the status of orders in progress. Creating a personal account is easy and can also be done at checkout.
I can't remember my password or won't allow me access
If you have forgotten your password, you can request a new one by clicking on "Forgot Password" on the login page. By entering your email address, you will automatically receive a new password. If you continue to have problems accessing your personal account, please contact our Customer Service.
Can I change my order?
Unfortunately we cannot change an order once it has been sent to us. This applies to sizes and colors of a garment, to delete an item or to change the delivery address. Of course, you have the right to completely cancel an order; If you want to cancel an order, please contact our Customer Service.
PRODUCT
Where can I find more information about the products?
The detail page of the individual products contains more information on the fabrics and their composition. If you have any further questions, please contact Customer Service.
How can I find out if a product is available?
Our seasonal collections are limited in number, so it is possible that some products will run out during the season. If the size or color you are interested in does not appear on the details page, it is no longer available.
Does the indicated price already include VAT?
The price shown in our online shop is inclusive of VAT at 22%.
TECHNICAL PROBLEMS
I am having difficulty with the payment procedure
If you have difficulty making the payment, there may be various reasons. If you have any further problems or difficulties related to the payment process, please contact our Customer Service.
There is an error in the online store
Our online shop should always be operational. However, if you encounter an error, we would be grateful if you would like to report it to us by contacting Customer Service.
DEFECTIVE ITEM
I have received a defective item from the online store
It is good practice to check Danilo Buglione products immediately after receipt to verify the absence of defects. If you believe that an item is defective, please notify us immediately by contacting our Customer Service, describing the defect and possibly attaching photos to your message. Please note that any claims for defects or damage to the item must be submitted within 14 working days of receipt.
How can I subscribe to your newsletter?
Subscribing to our newsletter is very simple: you can do it from our website, in the lower part and you will receive a preview of the latest news from Danilo Buglione.
How often does the newsletter arrive?
One week later, you will receive our newsletter, with the latest news in terms of collections, suggestions and events by Danilo Buglione.
How can I unsubscribe from the newsletter?
If you change your mind, you can unsubscribe at any time by clicking 'unsubscribe' at the bottom of the newsletter.
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